Includes planning, managing and coordinating the strategic delivery of gaming technical operations, with a focus on customer relationship management. Overall responsibility and accountability for the gaming technical operation.

ensuring all operational efforts achieve the organisational strategies and objectives.

Overall responsibility and accountability for the entire gaming operation (including slots, technical and tables) of the business unit, with specific regard to: They are also on hand to explain the rules of the game to the players at the table, and make sure the rules are followed. The tension can mount, particularly when dealing to high-stakes players.Īt the start of every shift, the dealer must prepare the table by counting the float, then checking all equipment, including the dolly (the marker made of wood or plastic placed in the square of the winning number in American roulette), plunger (used to push the money through the slot in the table), and roulette balls.ĭuring a shift – which is usually nine hours long – the dealer run the games by throwing dice, spinning the roulette wheel and dealing cards. Anticipating bad situations before they erupt means a dealer needs to not only focus on the game, but on the punters’ actions and moods too.

One of the most finely honed skills a dealer possesses is the ability to read the players at their table.

Dealers have front row seats to the fun and games taking place alongside the felt-topped tables on the casino floor 24 hours a day, 365 days a year.

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